Store Policy
Weather & Seasonal Risk
Live plants are sensitive to extreme temperatures, so we package every order with extra care to give them the safest journey possible. Because weather conditions, heatwaves, or shipping delays once a parcel is with Australia Post are outside our control, we aren't able to offer refunds or replacements for weather-related stress or transit delays.
If extreme weather is forecast along your delivery route, we may briefly hold dispatch to make sure your package travels in the safest conditions possible
Inspection on Arrival
We carefully hand-pack every plant so it arrives safe and happy. Because live plants can occasionally experience a little travel fatigue, please open and inspect your parcel as soon as it arrives!
If your plant seems unwell or took a rough journey in transit, reach out to us within 24 hours of delivery. Send over a couple of clear photos of the plant and its original packaging so we can see what happened and figure out the best way to help.
Events Outside Our Control
We do our absolute best to get your plants to you quickly and safely! However, once your parcel leaves our hands, there are occasionally rare delays or disruptions caused by postal carrier backlogs, extreme weather, or natural events that are out of our control.
While we can’t control the weather or the mail service, we genuinely care about your plants. If your parcel gets unusually delayed or held up on its journey, please reach out to us right away so we can help keep an eye on tracking and work through it together!
No Growth or Survival Guarantee
Once your plants arrive safely and settle into their new homes, their ongoing care, growth, and long-term happiness are out of our hands. Because living plants depend so much on individual light, soil, watering habits, and local environment, we aren't able to offer a guarantee on future growth or survival after delivery.
That said, we always want you to succeed! If you ever have questions about potting, lighting, or setting up your new plant for success, reach out anytime—we love talking plants and are always happy to share our best care tips!
Live Plant Disclaimer
Every plant is a unique, living piece of art, so minor variations in size, colour, or shape from photos are a natural part of their charm!
We carefully hand-pack every order with plenty of love and protective wrapping to keep stress to a minimum on the road. While rare postal bumps or extreme weather are out of our hands once dispatched, we always want you to be thrilled with your new plant. If your arrival experiences significant transit damage, just reach out to us within 24 hours of delivery with a couple of clear photos so we can help sort it out!
Care Responsibility
Once your new plants arrive safe, healthy, and happy, their ongoing journey is in your hands. Because living plants are naturally sensitive to handling and changes in their environment, we aren't able to offer a long-term survival guarantee after delivery. Every home offers different light, water, temperature, and acclimatization conditions, so individual results will naturally vary.
We want you and your collection to thrive! If you ever need a hand figuring out lighting, watering, or soil setups, please reach out to us anytime—we’re always here to help you succeed!
All of our shop policies are designed to be completely fair, transparent, and fully compliant with Australian Consumer Law. Most importantly, they’re here to support a small, hobbyist-grown Perth plant business while ensuring you always receive healthy, happy succulents! 🪴
Payment Methods
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- PAYID
- Bank Transfer